Frequently Asked Questions

First things first

* How do I organize a no obligation free quotation for soft fall installation?
* How do I find out what the best products are for the area or areas?
* What size of matting can you supply?
* Can I apply for a grant for this installation?
* Do we do other products other than playgrounds?
* Does your staff all have Child and Youth Safety Blue Cards?
* Does your staff all have Construction Industry Safety Inductions cards?
* Do you have any references for works already completed?

Facts to find out

* Do you do the preparation for the installation of the rubber softfall?
* How long does it typically take to do an installation or produce matting?
* What access does your equipment require?
* Do you have a warranty for the rubber surfacing and matting?
* Does your rubber softfall comply with the Australian Standards?

Facts you need to know

* What maintenance is required for the softfall or matting?
* Do you have a warranty for the rubber surfacing and matting?
* Do I have access to the compliancy certificates?

The information required by the customer is primarily Masterfibre’s first objective when starting any project. We ensure our customers are involved with the early planning and organizing giving all relevant information upfront. The company ensures customer relations with prospective and current customers are professional with an emphasis on communication. To assist you with any of these frequently asked questions Masterfibre provides information through our website or by contacting us on

Mail: MasterFibre Pty. Ltd.
P.O. Box 476
Mt Ommaney 4074, Queensland, Australia

Phone: +61 7 3376 7288
Fax: +61 7 3279 1861

 

 

 

 

 

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MasterFibre Pty Ltd
26 Staple Street, Seventeen Mile Rocks
Queensland 4073, Australia
Phone: +61 7 3376 7288 Fax: +61 7 3279 1861
Copyright © 2007 MasterFibre Pty. Ltd. All rights reserved.